SWERV - Intelligent Conversational AI

Beyond Chatbots. Beyond Expectations.

True Conversational Intelligence.

Talk. AI-agents transforms how your business connect with customers through four core capabilities:

Human-Level Conversations

Seamless Multilingual Support

Swift Solution Delivery

Insight-Driven Optimization

What was my biggest spending category on my savings account last month?

Hi Suzy, after looking at your receipts from last month. Your biggest spending category last month was groceries. You've spent a total of $411, mainly in three outlets.

Would you like to know more about anything?

Thank you Swerve. Can tell me much of it did I spend on my last weeks trip to Walmart?

Certainly! You had two receipts from Walmart on the 18th of March. Combined, you've spent in Walmart last week a total of $124. Anything else you need?

That will be all for now. Thanks

¿Puedes ayudarme a entender por qué mi factura de electricidad es tan alta este mes?

Hola Miguel, revisando tu historial de consumo, noto que el consumo de electricidad aumentó un 30% en comparación con el mes pasado. Esto coincide con la ola de calor que experimentamos, lo que probablemente resultó en un mayor uso del aire acondicionado.

¿Quieres que te proporcione algunos consejos para reducir tu consumo de energía?

Yes please, that would be helpful. Can we continue in English?

Of course, Miguel! Here are some tips to reduce your electricity consumption:

1. Set your thermostat to 78°F when you're home and higher when you're away

2. Use ceiling fans to circulate air

3. Close blinds during the hottest part of the day

Would you like me to explain any of these in more detail?

My flight was just canceled and I need to get to Chicago by tomorrow afternoon for an important meeting. Can you help?

Checking your flight details

Searching for alternative flights

Reviewing your travel preferences

I'm sorry about your canceled flight, Lisa. I've found three alternative options for you to reach Chicago by tomorrow noon:

1. Delta flight DL1456 departing at 6:30am (1 connection, arrives 11:15am)

2. United direct flight UA802 departing at 7:45am (arrives 9:30am)

3. American Airlines flight AA2089 departing tonight at 9:30pm (arrives 6:00am)

Would you like me to book any of these for you?

The United direct flight sounds perfect. Can you book that one?

How have customer support wait times changed since we implemented SWERV Talk?

Based on the data from the last quarter:

• Average wait times decreased by 76% (from 8.5 minutes to 2 minutes)

• 83% of customer inquiries are now resolved without human agent intervention

• Customer satisfaction scores for support interactions have increased by 22%

• Peak hour capacity has increased by 340% with no additional staffing

Would you like to see a detailed breakdown by department or issue type?

Can you show me which types of inquiries still require human intervention?

Here are the top categories still requiring human intervention:

1. Complex refund requests (42% of escalations)

2. Account security issues (27% of escalations)

3. Custom product configuration (18% of escalations)

4. Enterprise-level contract negotiations (8% of escalations)

5. Other miscellaneous issues (5% of escalations)

I've prepared a training plan to reduce escalations for categories 1 and 3, which would improve automation by an additional 15%. Would you like to review it?

Intelligent Conversations,

Exceptional Service:

SWERV Talk.

Beyond Chatbots. Beyond Expectations.

True Conversational Intelligence.

Human-Level Conversations

Seamless Multilingual Support

Swift Solution Delivery

Insight-Driven Optimization

Latest from our Blog.

Claude 4: Redefining the Frontier of Agentic AI

Your Own Transformation Starts With A Conversation.

Let's Talk.